White-Glove Tech Support for Your Home
Calm, expert, in-home help across Silicon Valley—done right the first time.
30+ years supporting executives in Silicon Valley. Now bringing that same level of precision, privacy, and patience into your home.
👉 Text for a Quick FixWhy Clients Trust Me
You're not letting “tech support” into your home\u2014you're trusting someone with your time, your devices, and your personal information.
Executive-Level Trust
I’ve spent decades supporting senior leadership and handling sensitive systems and data.
Privacy First
Your information stays your information. Always.
Root-Cause Problem Solving
I don’t patch symptoms—I fix what’s actually causing the issue.
Clear, Human Explanations
No jargon. No rushing. You’ll understand what changed and why.
Premium Home Tech Services
Technology should make your life easier, not harder. I bring Silicon Valley expertise right to your doorstep — with patience, care, and a personal touch.
Smart Home Setup
Complete smart home installation and configuration — from thermostats and lighting to security cameras and voice assistants. Make your home truly intelligent.
Computer & Laptop Care
New device setup, data transfer, performance tuning, and troubleshooting across Windows and Mac. Your personal tech doctor, house call included.
Phone & Tablet Support
iOS and Android setup, app management, data migration, and troubleshooting. Get the most from your mobile devices with personalized guidance.
Home Office Setup
Create the perfect work-from-home environment — monitors, printers, video conferencing, VPN access, and ergonomic tech placement.
Digital Safety & Privacy
Protect your family online with antivirus setup, password management, parental controls, and cybersecurity best practices.
Tech Support for Every Kind of Thinker
Your pace, your way. Structured walkthroughs, visual guides, written summaries, and the patience to go at whatever speed works for you. Proudly supporting neurodivergent individuals — ADHD, autism, dyslexia & more.
Ongoing Tech Concierge
Monthly retainer for on-call tech support. Regular check-ups, updates, and priority scheduling. Your personal IT department.
How It Works
Three simple steps from tech trouble to resolution.
Text My Phone
Send a quick description of the issue and your location.
Get an Estimate
I’ll provide a time estimate and confirm which Travel Zone you are in.
In-Home Fix
I solve the issue at your home and bill the exact minutes used.
Simple, Transparent Pricing
No hidden fees, no surprises. Premium tech support priced fairly for Silicon Valley families.
Quick Fix (Per-Minute Support)
Pay only for the time you actually need—no hourly minimums, no rounding up.
- In-home support across the South Bay
- Available exclusively for Evening & Weekend appointments
- Wi‑Fi, printers, devices, smart home, and account issues
- Clear time estimate after initial diagnosis
- Simple, itemized billing (start/stop time)
Most Quick Fix visits take 20–60 minutes depending on the issue. I'll give you a time estimate after the first few minutes of diagnosis.
Common Quick Fixes I Handle Every Week
Home Setup
Comprehensive setup for new devices or home office.
- Up to 3 hours on-site
- New device setup & data transfer
- Home network optimization
- Smart home device configuration
- Personalized tech orientation
- Written setup documentation
Tech Concierge
Your personal IT department. Priority support, always.
- Up to 4 hours on-site monthly
- Unlimited phone & in-home support
- Priority scheduling
- Monthly device health checks
- Smart home management
- Family tech training sessions
- Cybersecurity monitoring
All pricing includes in-home service throughout the South Bay. Custom packages for seniors and families available upon request.
Proudly Serving Silicon Valley & the South Bay
A Silicon Valley Original — born, raised, and built right here. Exclusively in-home, hands-on service.
Your Neighborhood Tech Detective
Hi, I'm Eve Duchene \u2014 a Silicon Valley Original who's spent over three decades solving the tech puzzles that others can't crack. After 30+ years as a Technical Operations Partner in Silicon Valley's semiconductor industry, I'm bringing that same precision, patience, and care directly to homes across the South Bay.
I believe technology should empower your family, not frustrate it. Whether it's setting up a new laptop for your teenager, configuring a smart thermostat, or helping grandma video-call the grandkids \u2014 I treat every home like it's the most important client I've ever had.
My colleagues called me the “Technical Detective” because I never give up on a problem. That same tenacity and attention to detail is now available for your family.
Technical Detective
I find and fix the issues other techs give up on
Trusted & Discreet
Your privacy and data security are always my top priority
Bilingual Support
Fluent in Mandarin & Taiwanese for multilingual families
Every Platform
Windows, Mac, iOS, Android — every ecosystem covered
Patient & Personal
Technology help delivered with warmth and zero judgment
Silicon Valley Veteran
30+ years in the heart of tech innovation
My Professional Standards
- I explain what I’m doing before I do it
- I only access what’s necessary to fix the issue
- I leave you with written notes so you’re never stuck
- I don’t upsell or overcomplicate
- I’ll tell you honestly if something is outside my scope
Continuing Education
Experience & Case Files
30+ years in technical operations, guided by M&A-level confidentiality and professionalism. These are the kinds of challenges I've solved at the enterprise level—and the same rigor I bring to every home visit.
All work performed under strict confidentiality agreements. Details generalized to protect proprietary information.
Google Workspace Migration
Led a complete organizational transition from legacy systems to Google Workspace with zero downtime for users.
Device Lifecycle Management
Managed the full procurement, configuration, and deployment of hardware fleets for high-growth tech environments.
Executive AV Support
Provided real-time, mission-critical technical support for high-stakes executive meetings and international logistics.
Professional Background
A career built on precision, patience, and relentless problem-solving.
Experience
Executive Assistant / Technical Operations Partner
Modules Technology — San Jose, CA
1993 – Present
- Mission-critical, high-touch support to senior leadership
- End-to-end device lifecycle rollouts: procurement through deployment
- Google Workspace organization-wide migrations
- Senior escalation point for complex technical issues
- International travel logistics with secure, efficient itineraries
- AV setup, troubleshooting, and real-time event support
Technical Skills
Education
Calbright College
Coursework in Information Technology & IT Support
Let's Connect
Ready for white-glove tech support at home? Send a message and I'll respond within 24 hours.
Get in Touch
Available Exclusively for Evening & Weekend Appointments
Proudly serving homes across Silicon Valley — San Jose, Campbell, Santa Clara, Sunnyvale, Milpitas, Saratoga, Los Gatos, Palo Alto, Mountain View, Los Altos, Cupertino, and Morgan Hill. Available exclusively for Evening & Weekend appointments.